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Oversea Shipment

  • Delivery of oversea typically take 2-5 working days.

Cancellation / Return / Exchange

1. Order Cancellation

  • Cancellations are only applicable when order has not been shipped. Kindly contact us at gentoysmy@gmail.com or WhatsApp us at +6010 848 8407. We will response to your request as soon as possible.

2. Return / Exchange

  • Product return / exchange is NOT allowed for international purchases (unless wrong item has been delivered). 
  • International purchase didn't include free replacement services for any wrong/missing part.

Should there be any defects on product received - Kindly contact us to proceed with return / exchange / warranty.

Custom Tax

International purchases may incur tax by customs - depending on the product / value in accordance to each country law. Kindly ensure all payments are made (where custom tax is applicable) with he courier company responsible for shipping the order.

Delivery Process

1. Payment Complete

2. Preparing for Shipping (1-2 working days)

3. Shipping in Progress (2-5 working days) - Tracking Number will be updated in the system

4. Shipping Complete


Our international logistic partner - aramex


For more information and enquiry, please contact us at:

Email: gentoysmy@gmail.com / hello@gentoys.my

WhatsApp : +6010 848 8407